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General Manager Washington DC

General Manager

Full Time • Washington DC
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
NEW!  Offering a $300 HIRING BONUS for any Ward 1 residents!
If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.

Job Overview
The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. 
 
They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives, and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team. 
 
The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.  

Because of the fluctuating demands of the company’s operation, it may be necessary that each
employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
 
Responsibilities
Administrative:
  1. Serve as the liaison between your property and the Managing Director
  2. Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
  3. Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.
  4. Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis
  5. Review payroll records for appropriate personnel
  6. Implement policies and procedures involving severe weather, safety and fire
  7. Responsible for planning, documenting, implementing and monitoring department training programs
  8. Accountable for the timely completion of any projects as requested
  9. Comply with hotel purchasing and invoice procedures
  10. Coordinate contract services relevant to specific areas of responsibility
  11. Develop a continuous five-year capital improvement plan for operations
  12. Ensure that all accounting standards are adhered to
  13. Implement and adhere to the company Standard Operating Procedures for all departments
  14. Maintain accurate records and files of hotel programs
Communication:
  1. Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales
  2. Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor
  3. Ensure all calls are answered in a courteous and professional manner
  4. Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days
  5. Initiate and maintain effective positive communication between guests and personnel
  6. Maintain an “Open Door” communication policy for personnel and guests
  7. Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances
  8. Organize and conduct staff meetings and one on ones with direct reports
People:
  1. Responsible for interviewing, selecting, training, guiding and managing employees
  2. Ensure company recruiting and onboarding procedures are adhered to
  3. Ensure all employees are in appropriate uniform and attire for their scheduled shift
  4. Maintain an increased awareness of safety issues
  5. Maintain and monitor effective personnel relations in a supportive, confidential environment
  6. Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication
  7. Implement labor standards and tailor job description templates to the specific hotel
  8. Ensure development of a hotel-specific orientation and implement both property and corporate orientations
  9. Administer and train on progressive discipline policies and procedures
  10. Responsible for performance evaluations and setting annual goals for personnel
Operations:
  1. Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
  2. Have a thorough understanding of the maintenance of the property
  3. Oversee maintenance of property exteriors and public spaces and conduct daily inspections
  4. Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions
  5. Oversee project completion for preventative maintenance, deep cleaning and special projects
  6. Ensure the successful execution of all property events and local activations as needed
  7. Oversee planning and pricing of all menus items
  8. Have a thorough understanding of services, amenities and offerings
  9. Maintain current knowledge of all activities and events in the surrounding areas
  10. Oversee the entire guest experience, from pre-arrival through departure
  11. Promote and encourage guest name recognition at all times
  12. Responsible for reviewing, understanding and following up on hotel guest needs
  13. Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations
  14. Coordinate par level and stock of all inventory items
  15. Oversee the weekly work schedule of all personnel
  16. Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition
  17. Ensure that all equipment within the area of responsibility is maintained and in good working condition
  18. Oversee safety and emergency procedures and know the OSHA requirements
Competencies
  1. At least five (5) years’ experience as hotel General Manager or relevant position required
  2. Bachelor’s degree required
  3. Experience in DC metro area market preferred
  4. Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
  5. Ability to work with PMS and POS software
  6. Outstanding communication and interpersonal skills
  7. Excellent reading, writing and oral proficiency in the English Language
  8. Excellent organizational and time management skills
  9. Excellent attention to detail
  10. Financial Management
  11. Performance Management
  12. Business Acumen
  13. Ethical Conduct
  14. Leadership
  15. Ability to multitask
  16. Work well under pressure, be a team player

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Our Brand Offers:

Competitive Compensation
Employer Subsidized Medical, Dental and Vision Insurance
401(k) Plan with Employer Match
Life Insurance
Short-Term and Long Term Disability
Tuition Reimbursement
Discounts at all our Hotels and F&B Outlets
New Employee Referral Fees & many more exciting top secret employee perks!