Housekeeping Office Coordinator Austin

Housekeeping Office Coordinator

Full Time • Austin
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources
About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.  LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.


Responsibilities
  1. Must be courteous and gracious, maintaining a professional demeanor at all times
  2. Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
  3. Answer the phone and communicate with other departments/vendors via email
  4. Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns  
  5. Possess a thorough understanding of the Property Management System
  6. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
  7. Review and make corrections on employee timecards for payroll; find discrepancies in clock-ins and clock outs and missing punches
  8. Track employees’ hours to avoid/reduce overtime
  9. Assist Housekeeping staff with completing HR paperwork including benefit request forms, behavioral records, reports of injury, personnel action forms, etc.
  10. Keep an accurate and up to date attendance calendar
  11. Monitor housekeeping staff to ensure early room cleanliness for prompt check in 
  12. Ensure Associates are briefed on daily needs
  13. Respond appropriately to guest complaints
  14. Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
  15. Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
  16. Manage inventory by creating purchase orders, updating Housekeeping checkbook, and making sure that the department is well stocked with cleaning, laundry, and other operating supplies
  17. Communicate with front desk and hotel operator to handle guest requests and assign task to appropriate employees
  18. Facilitate interdepartmental communication
  19. Assist in recruiting, training, guiding, managing and evaluating employees
  20. Ensure staff understands their job expectations before holding them accountable
  21. Maintain awareness of documentation needed and retained in employee files
  22. Be familiar with all safety and emergency procedures including OSHA requirements
  23. Attend relevant meetings
Core Competencies
  1. High School diploma or general education degree (GED)
  2. Three (3) years related experience in hospitality or service industry preferred
  3. Strong communication skills
  4. Collaborative spirit
  5. Ethical Conduct
  6. Computer Proficiency: Microsoft Office, Opera PMS   
  7. Positive Attitude
  8. Eye for Detail
  9. Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.  
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Our Brand Offers:

Competitive Compensation
Employer Subsidized Medical, Dental and Vision Insurance
401(k) Plan with Employer Match
Life Insurance
Short-Term and Long Term Disability
Tuition Reimbursement
Discounts at all our Hotels and F&B Outlets
New Employee Referral Fees & many more exciting top secret employee perks!