Reservations Agent Austin

Reservations Agent

Full Time • Austin
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources
About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.  LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.


We are seeking a dynamic Reservations Agent to join our LINE Austin team.  A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities
  1. Must be courteous and gracious, maintaining a professional demeanor at all times
  2. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
  3. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
  4. Responsible for all Hotel Reservations through all channels
  5. Manage department (emails, letters, scans, faxes) with incoming reservations
  6. Review reservations booked and arrival reports daily
  7. Work with the Sales Department in regards to occupancy, rates, all reservations and analysis/strategy
  8. Identify Top Producing Accounts to ensure proper recognition by Reservation staff
  9. Responsible for various production reports and supply to each department concerned
  10. Ensure special handling of repeat guests and VIP guests
  11. Observes and ensures that proper telephone manners & online etiquette are maintained at all times
  12. Monitors and coordinates group reservations activity with the Sales Department and DOR
  13. Follows up tentative & definite bookings regarding updates/status
  14. Reviews no-show, cancelled reservations and processes charges according to hotel’s policy
  15. Review room blocking for Long Stay, VIP’s, Suites and special attention reservation requests
  16. Bring to the attention of DORM when the hotel availability status is changed and prepare for necessary action
  17. Maintain awareness of documentation needed and retained in employee files
  18. Be familiar with all safety and emergency procedures including OSHA requirements
  19. Attend relevant meetings
Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. 
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.


 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Our Brand Offers:

Competitive Compensation
Employer Subsidized Medical, Dental and Vision Insurance
401(k) Plan with Employer Match
Life Insurance
Short-Term and Long Term Disability
Tuition Reimbursement
Discounts at all our Hotels and F&B Outlets
New Employee Referral Fees & many more exciting top secret employee perks!