All Jobs
All Jobs
General Manager Washington DC

General Manager

Full Time • Washington DC
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
Job Overview 

The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and administrative departments.  
 
They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a material impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.  
 
The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.   

Because of the fluctuating demands of the company’s operation, it may be necessary that each 
employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. 
 
Essential functions and Responsibilities: 
 
Administrative: 
  1. Serve as the liaison between the hotel and the Managing Director 
  2. Manage expenditures from the annual operating and capital reserve budgets 
  3. Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis 
  4. Work with the Sales, Revenue and Food & Beverage teams to maximize revenue opportunities 
  5. Review payroll records for appropriate personnel 
  6. Implement policies and procedures involving severe weather, safety and fire, monitor and manage the guest billing and collection procedures including delinquency, suspension, etc. 
  7. Responsible for planning, documenting, implementing and monitoring department training programs 
  8. Accountable for the timely completion of any projects as requested 
  9. Comply with hotel purchasing and invoice procedures 
  10. Coordinate contract services relevant to specific areas of responsibility 
  11. Develop a continuous five-year capital improvement plan for operations 
  12. Ensure that all accounting standards are adhered to 
  13. Implement and adhere to the company Standard Operating Procedures for all departments 
  14. Maintain accurate records and files of hotel programs 
Communication: 
  1. Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales 
  2. Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor 
  3. Ensure all calls and emails are answered in a courteous and professional manner 
  4. Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days 
  5. Initiate and maintain effective positive communication between guests and personnel 
  6. Maintain an “Open Door” communication policy for personnel and guests 
  7. Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances 
  8. Organize and conduct staff meetings and one on ones with direct reports 
People: 
  1. Responsible for interviewing, selecting, training, guiding and managing employees 
  2. Ensure company recruiting and onboarding procedures are adhered to 
  3. Ensure all employees are in appropriate uniform and attire for their scheduled shift 
  4. Maintain an increased awareness of safety issues 
  5. Maintain and monitor effective personnel relations in a supportive, confidential environment 
  6. Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication 
  7. Implement labor standards and tailor job description templates to the specific hotel 
  8. Ensure development of a hotel-specific orientation and implement both property and corporate orientations 
  9. Administer and train on progressive discipline policies and procedures 
  10. Responsible for performance evaluations and setting annual goals for personnel 
Operations: 
  1. Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures 
  2. Have a thorough understanding of the maintenance of the property 
  3. Oversee maintenance of property exteriors and public spaces and conduct daily inspections 
  4. Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions 
  5. Oversee project completion for preventative maintenance, deep cleaning and special projects 
  6. Ensure the successful execution of all property events and local activations as needed 
  7. Oversee planning and pricing of all menu items 
  8. Have a thorough understanding of services, amenities and offerings 
  9. Maintain current knowledge of all activities and events in the surrounding areas 
  10. Oversee the entire guest experience, from pre-arrival through departure 
  11. Promote and encourage guest name recognition at all times 
  12. Responsible for reviewing, understanding and following up on hotel guest needs 
  13. Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations 
  14. Coordinate par level and stock of all inventory items 
  15. Oversee the weekly work schedule of all personnel 
  16. Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition 
  17. Ensure that all equipment within the area of responsibility is maintained and in good working condition 
  18. Oversee safety and emergency procedures and know the OSHA requirements 
Competencies: 
  1. At least five (5) years’ experience as hotel General Manager or relevant position required 
  2. Experience in the DC area market highly preferred 
  3. Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular) 
  4. Ability to work with PMS and POS software 
  5. Outstanding communication and interpersonal skills 
  6. Excellent reading, writing and oral proficiency in the English Language 
  7. Excellent organizational and time management skills 
  8. Excellent attention to detail 
  9. Financial management 
  10. Performance management 
  11. Business acumen 
  12. Ethical conduct 
  13. Leadership, coaching and development  
  14. Ability to multitask 
  15. Work well under pressure, be a team player 
Working Conditions/Environment 

  1. The noise level in the work environment is usually moderate 
  2. The person having this responsibility may have to lift up to 20lbs on an occasional basis 
  3. The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for one (1) hour per day 
  4. The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Compensation: $200,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Our Brand Offers:

Competitive Compensation
Employer Subsidized Medical, Dental and Vision Insurance
401(k) Plan with Employer Match
Life Insurance
Short-Term and Long Term Disability
Tuition Reimbursement
Discounts at all our Hotels and F&B Outlets
New Employee Referral Fees & many more exciting top secret employee perks!